Shipping + Returns
You pieces will take up to 3 weeks to leave my studio. If it is a very busy period of time or lockdown affected I will get in touch promptly to let you know when your work should arrive.
If you order the wrong size ring please get in contact, with some pieces it is possible to make it up to two sizes bigger without remaking it. Making a ring smaller if there are stones in it will incur a fee if it is possible to do to so. Sometimes depending on the jewellery we will have to make it from the start.
If a piece arrives to you damaged please contact me and we can work it out case by case.
Jewellery is prone to wear, tear and scratching. I make my work to be quality and long lasting, I am anti-fast fashion. If something breaks I will endeavour to repair it, depending on the damage if it is a fault of my own or from being knocked around and worn I will figure out the fee or waive it accordingly.
Please read about gold plating care in my "Care + FAQ". This is important as gold plating isn't permanent. I am currently growing what is available in my collection in solid gold so you can wear Courtney Hogan in gold everyday. Otherwise please take care of your pieces. I'd love to make you a custom order in gold too! Get in contact.