Care, Shipping, FAQ
For custom orders and queries, please feel free contact me at courtneyhoganartist@gmail.com
Or visit me on Instagram @courtneyhoganstudios
How do I know my ring size? // If you have a local jewellery shop or jeweller you can pay them a visit and ask to check your ring size.
If you can't access jeweller in real life you can buy small adjustable ring sizers for a few dollars online. I use the AUS/UK sizing (alphabet) but if you know US or other sizing leave that in the notes at checkout with the country specified. When finding the right size you don't want it to slide up and down easily (like a ring), have a little dance and see if it lifts off. If it does, make it a little tighter.
Please contact me if you need help, I also want to make sure we get an accurate size.
If you order the wrong size ring please get in contact, with some pieces it is possible to make it up to two sizes bigger without remaking it. Making a ring smaller if there are stones in it will incur a fee if it is possible to do to so. Sometimes depending on the jewellery we will have to make it from the start.
How do I care for Gold Plated pieces? // Gold plating adds a thin layer of gold to any piece. Over time, the gold will wear away. To ensure the longevity of the pieces please avoid wearing them in chlorinated water, perfumes or having them come into contact with sunscreens, beauty or bathing products. Avoid wearing them in the shower and store in a dry clean and safe place when not being worn. Re-plating is available too for a fee depending on the size of the piece. Post the work to me in a safe container or drop it off at my studio in Adelaide CBD.
How do I care for my enamelled pieces? // Please be careful when handling the pieces and dropping can cause chipping on the work. Enamelling a process which a very fine glass powder is fused to the metal at a high temperature. Therefore if the work is dropped and chipped it can cause a very sharp edge.
How long will it take to arrive? // Your made to order pieces can take 1 - 4 weeks to leave my studio. Please get in contact or leave a note on checkout if there is a deadline and I will be in contact.
Any pieces from my Ready To Ship collection will leave within 2-3 days of purchase from my studio.
What if for some reason something breaks? // Jewellery is prone to wear, tear and scratching. I make my work to be quality and long lasting, I am anti-fast fashion. If something breaks I will endeavour to repair it, depending on the damage if it is a fault of my own or from being knocked around and worn I will figure out the fee or waive it accordingly.
If a piece arrives to you damaged due to postage, please contact me and we can work it out case by case.
The sleepers used in my products are manufactured externally, if these are to break I will redirect you to the manufacturer for replacement.
Email: Courtneyhoganartist@gmail.com